Gaming
I love games that give me something to figure out — strategy, teamwork, systems, and the occasional beautifully chaotic problem to solve.
SYSTEM STATUS: CURIOUS
Technology • People • Problem Solving • Curiosity
Hi, I’m Amanda.
I make tech make sense.
I work at the intersection of technology, people, and problem solving — turning complicated systems into practical solutions people can actually understand and use.
> tech + people + curiosity = better experiences
Pittsburgh, PA
Technical Analyst • Educator • Problem Solver
// ABOUT
I learn the technology, then help people feel confident using it.
My career has taken me through technology education, customer support, enterprise IT, team leadership, healthcare technology, and clinical applications. The technology has changed, but the part I enjoy most has stayed the same: helping people understand the tools they rely on.
I started teaching technology early in my career through instructor-led and one-on-one training. That foundation followed me into enterprise IT, where I learned that great technical work is not just about resolving an issue. It is about communicating clearly, understanding the person behind the request, and giving them the knowledge to move forward.
Today, I work with complex clinical applications and server-hosted systems, collaborating with technical, clinical, and operational teams. I am especially interested in technology enablement, user education, knowledge sharing, technical training, connected health, and making complicated systems easier to understand.
Beyond the terminal
Writing
Writing is my creative counterbalance to technology. I write poetry and creative work, and I am planning a separate home for that side of my work in the future.
“
Technology changes. People don’t. I help make the change easier to understand.
// WHAT I DO
Four things I bring to every problem.
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Technology
Enterprise applications, endpoint support, healthcare systems, server-hosted applications, ServiceNow, Microsoft environments, and technical troubleshooting.
♥
People
Instructor-led training, coaching, customer education, mentoring, onboarding support, and translating technical concepts for mixed-experience audiences.
⚙
Problem Solving
Structured troubleshooting, change coordination, documentation, process improvement, cross-functional collaboration, and practical user-centered solutions.
✦
Curiosity
Emerging technology, generative AI, connected health, better workflows, continuous learning, and finding simpler ways to explain complicated things.
// FEATURED PROJECTS
Building the proof, not just listing the skills.
Project 01 is nearly complete: four learning assets are live, with the recorded microlearning video coming next.
PROJECT_01
In Progress · 4/5
Working Smarter with Generative AI
A 10-slide introductory training experience for non-technical employees, focused on practical AI use, responsible prompting, verification, privacy, and keeping human judgment in the loop.
- Instructor-led training deck ✓
- G.O.O.S.E. Quick Start Guide ✓
- Generative AI FAQ ✓
- Knowledge Base article ✓
- Recorded microlearning video — coming next
PROJECT_02
Planned
Microsoft Productivity Training
A concise, learner-friendly training package focused on helping users get more value from everyday Microsoft tools.
- Instructor-led outline
- One-page reference guide
- Video walkthrough
PROJECT_03
Planned
Knowledge That Actually Helps
A sample internal knowledge article built around clarity, scannability, and reducing repeated user confusion.
- Problem statement
- Step-by-step solution
- Troubleshooting notes
// CAREER STORY
From teaching technology to supporting complex systems.
NOW
Associate Technical Analyst — Clinical Applications
Support server-hosted clinical applications, services, software components, change requests, updates, connectivity troubleshooting, documentation, and end-user workflows across a complex healthcare environment.
2025
Desktop Team Lead
Mentored technicians, served as an escalation resource, and designed and piloted a cross-training approach that prepared team members to support multiple hospital sites during on-call rotations.
2023–25
Enterprise Desktop & Deployment Support
Worked across hospital environments supporting users, deploying technology, resolving hardware and software issues, and coordinating with technical teams while minimizing disruption to clinical operations.
2013–23
Technology Training & Brand Experience
Delivered product education, demonstrations, employee coaching, and launch support across major consumer technology programs.
2012
Technology Education Agent — Geek Squad
Delivered up to five instructor-led technology classes per day for small groups, covering Microsoft Office, Windows, iOS, Android, macOS, and consumer technology.